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News ReleaseRelease date: May 3, 2001 Metro Bus Operator of the
Year 2000:
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King County Metro’s top bus operator for 2000 is a driver with all the skills you would expect – years of experience, two decades of safe driving, and an in-depth knowledge of transit operations. But the word most of her customers and co-workers use to describe her is: "friend." |
King County Executive Ron Sims congratulates Kay Uhren as Metro's Operator of the Year for 2000. [enlarged view: 29 KB] |
Kay Uhren was honored today as Metro’s Bus Operator of the Year for 2000 in ceremonies at the East Base in Bellevue. The Eastside resident has been driving for Metro for more than 25 years, and currently drives a route in South Bellevue.
"Kay is a good person who goes out of her way to give you a hand," said East Base Supervisor Curtis Robinson. "’Ambassador’ is a very good title for her."
Metro employs more than 2,500 bus operators who do all they can to help riders reach their destinations safely and efficiently. Since 1978, the drivers themselves have selected the best of their peers to hold the title of Metro Transit’s Operator of the Year.
The award honors operators who demonstrate safe driving skills, exceptional customer service, and an outstanding overall work record.
In order to receive the award, a driver must be chosen as Operator of the Month from one of the seven transit bases. At the end of the year, the Operator of the Year is selected by a vote of all fellow Operators of the Month.
"To be recognized as Operator of the Year in a system as big as Metro shows that Kay Uhren is an extraordinary individual," said King County Executive Ron Sims, who spoke at the ceremonies today. "She provides the best of the best when it comes to customer service for transit riders."
Uhren has stacks of commendations from customers and co-workers. Customers praise her for being friendly and helpful.
"…always has something nice to say to everyone that boards her bus," wrote one rider. "She always waits for the elderly to get seated. It is a pleasure to ride with her."
Her co-workers appreciate the way Uhren looks out for everyone at East Base. Her supervisor said Uhren serves on numerous committees, and is frequently the mastermind behind special activities at the base.
Special recognition of bus drivers almost always begins with customer comments. If you would like to commend a Metro Transit Operator, please send e-mail to customer.comments@metrokc.gov, or write: Metro Transit Customer Service, Attn.: Tom Randall, 201 S. Jackson St., MS KSC-TR-0326, Seattle, WA 98104-3856.
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