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You are in: Transportation > A Tradition of Performance > Fleet Administration |
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| Fleet Administration Division | ||
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Fleet is nationally recognized for innovation and excellence. It has received many awards in recent years, including: recognition by Utility Fleet Management Magazine as one of the “100 Best Fleets in North America for 2004” out of more than 90,000 fleets in North America; selected as the lead agency for the National Consortium for Hybrid Vehicles; and is the recipient of the Clean Air Recognition Award from the American Lung Association The division employs 74 people working in two maintenance facilities and a central administrative office. In 2003, Fleet had a $21 million annual budget. In recent years, Fleet has also increased its customer base of governmental agencies and other local jurisdictions that purchase services. Between 1999 and 2003, the number of other agencies using Fleet services increased by 115 percent. This expanded usage has reduced overhead cost and freed up dollars for direct service. The program serves as a model of how government agencies can work together to reduce costs.
Fleet has also initiated several operational and financial practices that have resulted in increased revenues to the county, while reducing the cost of providing services. For instance, Fleet requires vendors to buy back certain used vehicles and parts at current market prices. This practice generated $890,000 in additional revenue for the county. The division also started a manufacturer in-house warranty program for county vehicle maintenance and repair. The warranty program generated new revenues of approximately $1 million over five years. The division has also aggressively marketed the re-use of county office equipment and sales of obsolete items to the public. This effort has reduced the county’s acquisition of office equipment by more than $1 million per year.
The division manages approximately $2 billion worth of countywide fixed assets, which includes the inventory, tracking and disposal of county personal property. Where the industry standard of five-percent variance for fixed asset accountability is acceptable, this division consistently achieves a variance of less than one percent. 2003 In Review
Overall, Fleet places a high priority on customer service and has top satisfaction ratings to show for it. The division will endeavor to raise its marks even more by listening to customer feedback and scrutinizing its internal processes.
2003 Division Summary
How Fleet Is Funded
Where Fleet Money Goes
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| King County Department of
Transportation See How to contact us Updated: September 30, 2004 |
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King County Department of Transportation Fleet Administration maintains about 3,000 county vehicles that are driven more than 22 million miles each year. Fleet services extend to many other jurisdictions under competitive contracts. The division manages: the acquisition, maintenance and disposal of cars, trucks, heavy off-road equipment; the county’s $2 billion inventory of capitalized assets; and the disposal of all surplus property. It also administers the county take-home vehicle authorization program, and provides reimbursable stores, materials, equipment and supplies to more than 120 local cities and jurisdictions. 
Fleet customer service initiatives have helped the division deliver services in a more timely and cost efficient manner. Fleet started a second maintenance shift to enhance productivity and convenience by increasing vehicle availability to customers by 29 percent. Fleet has also centralized new vehicle service preparation in one location to reduce transport time and speed up the turn-around time on service. Combined, these improvements have helped raise Fleet’s customer service satisfaction rating from 88 percent in 1999 to 96 percent in 2003.
In adopting measures to protect the environment and improve our quality of life, the division has added approximately 60 hybrid cars to the county’s vehicle fleet that reduce pollution-causing emissions. And the division now recycles more of its automotive materials and byproducts to reduce negative impacts on landfills that, in turn, helps keep disposal costs down. Internally, Fleet employees are using water-based solutions instead of petroleum solvent to clean automotive parts. The division has additionally provided employees with an extensive education and training program on how to safely handle and dispose of hazardous materials. The division has earned the Enviro Star Award five-star rating – the highest rating given to businesses and agencies in recognition of its commitment to preventing pollution and reducing hazardous waste. 
Fleet’s supply store was originally set up to meet equipment repair and road maintenance needs within the department. Now the Fleet Store serves all King County agencies and other governments such as local cities, fire, and water districts. Through volume purchases and inventory management, the Fleet Store offers services at competitive prices that can save significant tax dollars. The division carries a large and diverse inventory of construction materials and supplies, traffic signs, safety equipment and hand tools. 
Utility Fleet Management Magazine - Recognized as one of the 100 Best Fleets in North America. There are more than 90,000 fleets in North America.
In the area of service improvements, Fleet will move its stores catalog online and install a wireless work-order system for field technicians to use. Both will streamline current processes and increase efficiency.