E-commerce pilot program

Vision:

The public has the option through secure and efficient means using the Internet to conduct routine business with King County for the purchase of products and services.

Purpose:

Work through the technology and business issues related to establishing a standard County-wide utility for eCommerce and pilot applications for Pet Licenses, Property Taxes and develop a demonstration application for Superior Court Electronic Filing.


Project overview:


Project Review Board Status:

Pilots of the epayment utility, Pet Licenses, and Property Taxes completed.

Overview:

For an overview of this project, please see the 2003 Technology Business Plan.


Status:

The Pet License pilot application has been running successfully for a limited community audience since mid January. The pilot experience has been reviewed and recommendations have been made for minor improvements before the application is ready for full production use as well as some enhancement that will be scheduled for a following release. Even though the review is complete the pilot is going to stay operational for the current population until it is replaced with the production release. At that time Pet Licensing will launch a public campaign to promote ePet as a new King County online payment service.

The Property Tax pilot application ended their successful pilot period on April 23rd. It was extended one week from the original target date to allow for full test coverage. The pilot experience review identified several improvements that will be addressed before the production release targeted for use for tax payments.

A demonstration application was developed for Superior Court Electronic Filing, to assist in a future pilot effort.

Now that the pilot stage is complete, the eCommerce service is being prepared for full production by the operations team. The eCommerce Management Plan is being updated, the production environment is being prepared, a new pilot for Superior Court Electronic Filing has been developed, and plans for rollout of other applications are in the works.


Contact information:

Project Manager: Nancy Wickmark, nancy.wickmark@kingcounty.gov